FAQs • Shawano, WI • CivicEngage

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Can on-line payments be made?: Yes, please go to the web site link. You will need to know your account number and customer number. Write down the confirmation number as proof of payment.

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Shawano Municipal Utilities (SMU)

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1. Where is Shawano Municipal Utilities (SMU) located?: SMU is located at 122 N Sawyer Street.

2. What are the office hours/phone/fax numbers for Shawano Municipal Utilities?: SMU office hours are 7:00 am to 4:30 pm Monday through Friday. The main office phone number is 715-526-3131. The fax number is 715-524-3798.

3. How do I report a street light that is not working?: If you notice a street light that is out or not working properly, please call Shawano Municipal Utilities at 715-526-3131. You may also click the website button "Report a Concern" and complete the requested information.

4. Can on-line payments be made?: Yes, please go to the web site link. You will need to know your account number and customer number. Write down the confirmation number as proof of payment.